Product Manager Customer Retention (m/f/d)

Permanent employee, Full-time · Hamburg

Why us?

Join RABOT Charge, where innovation meets impact. As we lead the electrification journey in the energy sector, we are looking for a Product Manager focused on Customer Retention to join our B2B2C team. This role is pivotal in strengthening our relationship with existing customers, ensuring they continue to benefit from our groundbreaking solutions. If you are passionate about making a significant impact, driving product success, and enhancing customer loyalty in a dynamic industry, RABOT Charge is where you belong.

Your Impact

Develop and implement strategies focused on retaining our B2B2C customers, ensuring they find continuous value in our products and services.
Actively gather and analyze customer feedback to identify opportunities for product improvement. Your insights will play a crucial role in reducing churn and enhancing customer satisfaction.
Work within a cross-functional team to create value for our customers. Your role will be instrumental in testing new ideas, learning from outcomes, and driving the team towards achieving its goals.
Monitor and improve key performance indicators related to customer retention, such as churn rate, customer lifetime value, and repeat usage rates.
Utilize a product-led approach to identify and execute on opportunities for enhancing customer retention through new functionalities and improved user experience.
Engage directly with customers to comprehend their needs and preferences, employing a user-centric approach to inform product development and retention strategies.
Contribute your unique ideas and seek out innovative yet pragmatic solutions to retention challenges.

What can you bring

Seasoned Product Management Expertise: Substantial professional experience in product management, particularly in roles focused on customer retention or similar areas.
Discovery and Delivery Proficiency: A solid track record in the processes of product discovery and delivery, with a special emphasis on integrating customer feedback into the product development cycle to improve retention KPIs.
Structured and Independent Work Ethic: You are known for your structured and self-reliant approach to work, able to navigate complex challenges with strategic foresight.
Exceptional Communication Skills: With outstanding communication skills, you are adept at sharing ideas and building consensus across diverse teams.
Interest in the Energy Sector: A keen interest in the dynamics of the German and European energy markets, coupled with the enthusiasm for contributing to a startup's growth and innovation.
Rapid Integration and Responsibility: A strong drive to quickly become an integral part of the team, taking on responsibilities and driving initiatives forward.
Language Skills: Fluency in English and German is crucial for effective communication with our diverse customer base and stakeholders.
Location: Based in Hamburg or willing to relocate to Hamburg

Lacking experience in some of the areas mentioned? No need for concern – we are committed to providing you with the necessary support for learning, training, and on-the-job coaching

Our Benefits

Enjoy flexible working hours and the freedom to work remotely, offering you a work-life balance that suits your lifestyle, even from the comfort of your home.
We're committed to your growth. Benefit from comprehensive training, regular team meetings, and open, transparent communication to keep you informed and engaged.
Maintain your physical well-being with an Urban Sports Club membership that offers you a world of fitness opportunities.
Emmerse yourself in a vibrant startup atmosphere, where a spirited team, exciting team events, and our 'Employees Recruit Employees' program await you – your path to rewarding success.
Enjoy free transport, courtesy of a Deutschland Ticket
Celebrate the holidays with peace of mind, as you'll always have Christmas Eve and New Year's Eve off to make cherished memories.

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About us

RABOT Charge is an independent supplier of 100 % renewable energy, offering dynamic electricity tariffs to private and business customers. Our innovative approach involves just-in-time buying strategies at the stock exchange, ensuring both ecological sustainability and cost optimization for domestic charging management. By passing on exchange buying prices to our customers, we can save them up to 35 % on their electricity bills. Electric vehicle owners particularly benefit from our dynamic electricity tariff, as we have developed a smart system that signals the car when to automatically charge during periods of low electricity prices. And this is just the beginning!

Our mission is to empower every consumer to efficiently manage their energy consumption costs while safeguarding the environment and natural resources. Through our provision of 100% renewable energy and comprehensive smart charging and energy management solutions for homes (including integrated PV systems, battery storage, and heat pumps), RABOT Charge actively contributes to increasing the real green power share in Germany's electricity consumption, thus driving the energy transition forward. Our visionary idea secured us the 2nd place at the prestigious MakeItMatter Start-up Award in 2022 and a significant growth in our customer base.

"Be part of something unique, the first of its kind in Germany. Join us at RABOT Charge and seize abundant growth opportunities in the thriving world of green energy. We're a team that believes in the power of our mission, and we're looking for individuals with the passion to match ours!”
Jan Rabe, CEO

At RABOT Charge, we cherish cognitive diversity as a cornerstone of our global culture and a driving force behind our mission to craft truly representative and impactful products for a sustainable future. We wholeheartedly embrace diversity in all its dimensions and recognize that each person contributes to our shared endeavour of assisting individuals in transitioning to green energy.

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Über uns

RABOT Charge ist ein unabhängiger Anbieter dynamischer Stromtarife mit 100% Ökostrom. Mit unseren innovativen Einkaufsstrategien gewährleisten wir sowohl ökologische Nachhaltigkeit als auch Kostenoptimierung im Home Energy Management. Durch die Weitergabe der Börseneinkaufspreise an unsere Kunden können wir deren Stromrechnung im Schnitt um 35 % reduzieren. Besitzer von Elektrofahrzeugen und Smart Metern können besonders von unserem dynamischen Stromtarif profitieren, da sie ihre Fahrzeuge zu Hause automatisch dann laden können, wenn die Börsenstrompreise besonders günstig sind. In unserer RABOT Charge App lassen sich die Ladepräferenzen einfach festlegen sowie die Börsenstrompreise aktuell verfolgen. Mit unseren intelligenten Ladelösungen tragen wir aktiv dazu bei, den Anteil von Ökostrom am Gesamtstromverbrauch in Deutschland zu erhöhen.
Unsere Vision ist es, jedem Kunden die Möglichkeit zu geben, den eigenen Energieverbrauch smart zu steuern und dabei Umwelt und Ressourcen zu schonen. Mit dem Angebot eines smarten Lade- und Energiemanagements trägt RABOT Charge dazu bei, die Energiewende aktiv voranzutreiben. Mit unserer Idee konnten wir bereits über 35.000 Kunden überzeugen und beim MakeItMatter Startup Award im Jahr 2022 den 2. Platz belegen.

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Your application!

We appreciate your interest in Demo GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at demodaten@demo.de.